Ayurvidhan Refund and Cancellation Policy
At Ayurvidhan, we are committed to providing our customers with high-quality Ayurvedic products and an excellent shopping experience. However, we understand that there may be situations where you need to cancel an order or request a refund. Below are the guidelines for our refund and cancellation policy:
1. Order Cancellation
Before Dispatch:
You can cancel your order within 24 hours of placing it or before it has been dispatched, whichever is earlier. To cancel, please contact our customer support team via email or phone, providing your order number.
If the cancellation request is made within the above timeframe, you will receive a full refund to your original payment method.
After Dispatch:
Once an order has been dispatched, it cannot be canceled. However, you may be eligible for a return or replacement under our Return and Replacement Policy.
You can cancel your order within 24 hours of placing it or before it has been dispatched, whichever is earlier. To cancel, please contact our customer support team via email or phone, providing your order number.
If the cancellation request is made within the above timeframe, you will receive a full refund to your original payment method.
After Dispatch:
Once an order has been dispatched, it cannot be canceled. However, you may be eligible for a return or replacement under our Return and Replacement Policy.
2. Return and Replacement Policy
Eligibility for Returns and Replacements:
If you receive a damaged, defective, or incorrect product, you are eligible for a replacement. Please contact our customer support within 7 days of receiving the product.
To process your request, we may require photographic evidence of the damaged or defective product.
Replacements are subject to product availability. If a replacement is not available, we will initiate a refund.
Non-Eligibility:
Products that have been used, tampered with, or are not in their original packaging are not eligible for return or replacement. Certain products may be non-returnable due to health and safety reasons. Please refer to the product page for more details.
If you receive a damaged, defective, or incorrect product, you are eligible for a replacement. Please contact our customer support within 7 days of receiving the product.
To process your request, we may require photographic evidence of the damaged or defective product.
Replacements are subject to product availability. If a replacement is not available, we will initiate a refund.
Non-Eligibility:
Products that have been used, tampered with, or are not in their original packaging are not eligible for return or replacement. Certain products may be non-returnable due to health and safety reasons. Please refer to the product page for more details.
4. Process for Returns, Replacements, and Refunds
Step 1: Contact our customer support team via email or phone within the specified timeframes.
Step 2: Provide your order number and details of the issue. In the case of damaged or incorrect products, please include photos.
Step 3: If eligible, we will arrange for the product pickup and process your replacement or refund as per the policy.
Step 4: If a refund is approved, it will be processed and credited to your account within 7-10 business days.
Step 2: Provide your order number and details of the issue. In the case of damaged or incorrect products, please include photos.
Step 3: If eligible, we will arrange for the product pickup and process your replacement or refund as per the policy.
Step 4: If a refund is approved, it will be processed and credited to your account within 7-10 business days.